Privacy Policy
This Privacy Policy explains how Epic Entertainment (“Epic,” “we,” “our”) collects, uses, and shares information when you visit our sites, submit forms, or engage our sweepstakes and casino software solutions (the “Services”).
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1. Information We Collect
Information you provide
- Contact details (name, email, phone/WhatsApp, company, country, city)
- Business information (business type, platform preferences, launch timeline)
- Support messages and other content you submit through forms or chat
Information we collect automatically
- Device & usage data (IP address, browser, pages viewed, time on page)
- Referrer/UTM parameters, campaign IDs, and coarse location
- Cookie identifiers and analytics events (see Cookies)
Formspree: If you submit a form, the data is transmitted to our secure Formspree endpoint for delivery/processing. Formspree is a third-party form processor subject to its own policies.
2. How We Use Information
- To respond to inquiries, provide quotes, and deliver onboarding & support
- To recommend compliant software solutions and configure platforms
- To process payments or credit top-ups (through integrated processors)
- To improve Services, security, analytics, and site performance
- To comply with legal obligations and enforce agreements
- With consent, to send product updates, onboarding tips, and marketing
3. Legal Bases (GDPR)
For visitors in the EEA/UK, we rely on the following bases: (i) performance of a contract (providing quotes/onboarding), (ii) legitimate interests (security, improvement, B2B communications), (iii) consent (optional marketing/cookies), and (iv) legal obligation (compliance & record-keeping).
6. Retention
We keep personal information only as long as necessary to fulfill the purposes described above, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or de-identify data.
7. Security
We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including secure transport (HTTPS), access controls, and least-privilege practices. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
8. International Transfers
Your information may be processed in countries different from your own. Where required, we rely on appropriate safeguards, such as contractual clauses, for cross-border transfers.
9. Your Privacy Rights (GDPR/CPRA)
Depending on your location, you may have rights to:
- Access, correct, or delete personal information
- Portability (receive a copy in a usable format)
- Restrict or object to certain processing
- Opt out of targeted advertising or profiling (where applicable)
- Withdraw consent at any time (for consent-based processing)
- Non-discrimination for exercising rights
To exercise rights, email hello@epicentertainmentgames.com. We may verify your identity before responding. Authorized agents may submit requests subject to verification.
10. Children’s Privacy
Our Services are intended for adults (18+). We do not knowingly collect personal information from children. If you believe a child provided information, contact us and we will delete it.
11. Third-Party Links
Our site may contain links to third-party sites or services. Their privacy practices are governed by their own policies. We are not responsible for third-party content or practices.
12. “Do Not Track”
Many browsers offer a Do Not Track signal. Because there is no industry standard for DNT, our Services may not respond to these signals. You can manage cookies through your browser settings.
13. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice. Your continued use of the Services indicates acceptance of the updated policy.
14. Contact
Questions or requests regarding privacy can be sent to hello@epicentertainmentgames.com.